Al Mubdie Scooters, electric scooter, e-scooter, e bike, UAE, Dubai

Warranty & Claims | Al Mubdie Scooters UAE E-Scooters

Warranty Policy - Al Mubdie Scooters UAE

At Al Mubdie Scooters, we are committed to delivering high-quality electric scooters and e-bikes that undergo rigorous quality inspections before shipment. If you experience any issues with your product, please contact us directly and we will assist you promptly.

⚠️ Important Notice

For products purchased from other retailers or channels, please contact your original point of purchase for warranty support.

To be eligible for warranty coverage, customers must present the warranty certificate and original purchase receipt/email from almubdiescooters@gmail.com.

1. Warranty Coverage

12-Month Warranty:

Al Mubdie Scooters provides a 12-month warranty on battery and motor components from the date of purchase. This warranty covers defects in workmanship and materials under normal use conditions.

What We Cover:

Manufacturing defects in battery systems
Motor defects and malfunctions
Workmanship issues verified by our technical team
Material defects affecting product performance

What We Do Not Cover:

Damage from improper use, abuse, or negligence
Issues arising from riding in wet conditions or water exposure
Damage from accidents, drops, or collisions
Normal wear and tear of components
Cosmetic damage that doesn't affect functionality

2. Warranty Solutions

When a valid warranty claim is approved, Al Mubdie Scooters offers the following solutions:

Replacement Parts:

We will ship replacement parts via standard delivery and provide detailed installation instructions to help you complete the repair.

Product Exchange:

For products with manufacturing defects, we will arrange an exchange within 7-30 business days from the delivery date, subject to verification and approval.

Accessory Replacement:

Defective accessories will be replaced with functionally equivalent components that match the original parts in performance and reliability.

Please Note: Shipping fees for sending defective products to us and receiving replacements are the responsibility of the customer. Al Mubdie Scooters does not cover delivery charges for warranty claims.

3. Warranty Eligibility Requirements

Warranty is valid only for the original purchaser and is non-transferable
Products must be purchased directly from Al Mubdie Scooters or authorized dealers
Used, second-hand, or products purchased from unauthorized sellers are not covered
Valid proof of purchase (receipt/invoice) must be provided
Warranty certificate must be presented for all claims

4. Warranty Exclusions

The warranty does not apply under the following circumstances:

Unauthorized Modifications:

Products modified, repaired, or serviced by unauthorized technicians or using non-original parts and accessories.

Environmental Damage:

Damage caused by exposure to rain, water immersion (deeper than 4cm), extreme weather conditions, or environmental factors beyond normal use.

Improper Use:

Products not used according to the user manual instructions, including misuse, abuse, or operation beyond recommended specifications.

Physical Damage:

Accidents, impacts, drops, or damage from external forces, vandalism, or intentional harm.

Poor Maintenance:

Damage from dirt, corrosion, foreign objects, condensation, or improper storage conditions.

Tampering:

Products with altered, deleted, or illegible serial numbers, identification codes, or security seals.

Expired Warranty:

Claims submitted after the 12-month warranty period has ended.

5. Warranty Claim Process

Contact our customer service team at almubdiescooters@gmail.com or +971 50 284 2707
Provide your order number, warranty certificate, and detailed description of the issue
Include photos or videos demonstrating the defect (if requested)
Our technical team will assess your claim within 2-3 business days
If approved, we will arrange for replacement parts or product exchange
If not covered, we will provide a repair cost quotation

6. Limitations of Liability

Al Mubdie Scooters reserves the right to evaluate all warranty claims and determine coverage eligibility. Our warranty obligations are limited to repair, replacement, or refund of the product value. We are not liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunities
Property damage beyond the purchased product
Personal injury or loss of life
Third-party claims or damages
Installation, removal, or transportation costs

Under no circumstances shall our liability exceed the original purchase price of the product.

7. Product Updates and Substitutions

Al Mubdie Scooters reserves the right to update product designs, colors, or specifications. In the event of warranty fulfillment, we may substitute with equivalent or improved models if the original is unavailable. Replacement products may include refurbished components that meet our quality standards.

8. Customer Responsibilities

Use products only for personal, non-commercial purposes
Follow all instructions in the user manual
Perform regular maintenance as recommended
Notify us of defects promptly within the warranty period
Assume responsibility and risk for product use
Not resell products purchased from Al Mubdie Scooters

9. Verification Required

Important: Not all products and components are covered under this warranty policy. Please verify your product's warranty coverage at the time of purchase or by contacting our customer service team.